Senior UX Researcher Job at Capital One – We are looking for a Senior User Researcher to join our Research team. Our Research team is at the heart of driving customer centricity in the business, helping Capital One identify and translate our customer needs into opportunities we can invest in. We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy.
What you’ll do
- Develop a roadmap of work across your dedicated areas of the business by engaging with your stakeholders, such as creating & hosting workshops to uncover where research can have the most impact.
- Be able to clearly explain your reasoning behind chosen research approach & methodology to not only other researchers, but also those less familiar with research.
- Work with both straightforward asks & ambiguous problem areas, identifying the appropriate methodology to use for specific research objectives
- Lead research projects that contribute to the desirability, usefulness, and usability of our products, responding to strategy and delivery teams across the business.
- Conduct hands-on user research studies (e.g. usability testing, user interviews, surveys, conjoint analysis, diary studies, etc.).
- Present and communicate actionable findings clearly and effectively across the business in engaging and useful formats.
- Partner closely with product management, design, and technology teams to integrate research into the product lifecycle & measure impact.
- Mentor and elevate junior researchers, contributing to the growth of the UX research team and its best practices.
- Lead on company-wide activities to build empathy for our current and future customers.
READ- Technology Graduate Job with Visa Sponsorship (COS)
What we’re looking for
- Proven ability to plan and guide generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be picked up by business, product, and design partners.
- Strong stakeholder management. Ability to understand the needs of different areas of the business, effectively communicate project goals & meet deadlines
- Has experience with both qualitative & quantitative research methodologies, and has a mixed method mindset.
- A drive to consolidate, document and present research findings, often from multiple sources, in short, concise, actionable, compelling stories to a wide range of audiences
- Capacity to adapt existing research methods to the organisation’s needs.
- Experience managing multiple projects end-to-end, simultaneously.
- Hands-on research skills, as well as experience working with external vendors where required.
- Strong organisational skills and proactivity in coordinating teams and processes towards meeting deadlines
- Desire and curiosity to learn about credit and lending.
- Motivation to help build a rigorous user research practice with a strong commercial backbone.
- A deep understanding and empathy for user needs and experiences.
- Experience of working in financial services or other regulated industries is a plus.
Where and how you’ll work
This is a permanent position based in our London office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.
What’s in it for you
- Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
- Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list