ICT Analyst Specialist / Technical Engineer with Visa Sponsorship (COS)

ICT Analyst Specialist / Technical Engineer with Visa Sponsorship (COS) at King’s College Hospital NHS Trust – This is an exciting opportunity to become a member of the ICT Infrastructure Hardware Team in the role of Band 6 Senior Engineer-Hardware. You will be responsible for the day to day running of the Trust’s server, storage and backup infrastructure. Supporting the End User experience team and assisting the Advanced Technical Engineers and Infrastructure Hardware Team Leader when required.

Previous candidates need not apply.

Main duties of the job

To ensure the smooth operation of the trust SharePoint, Server, Storage, and backup infrastructure.

  Responsible  for daily housekeeping tasks including but not limited to:

·         Maintenance of systems and environments together with testing.

·         Maintenance of backup environment and its testing.

·         Maintenance of the Trusts SharePoint Installation.

·         Monitoring server systems for any anomalies/faults/ Update of critical/security patches and virus definitions.

·         Responsible to identify and escalate to the Server Team Leader on any ICT risks. Initiate risk assessment, develop and implement solution where necessary in accordance with the change control process.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

1.       Maintain Server, Storage and Virtual Infrastructure, Data Centre and Server Rooms.

2.      Ensuring systems are secure, resilient, and comply with ICT standards and procedures.

3.      Assist with the security of the ICT infrastructure, ensuring that all servers are maintained with the latest approved versions, critical/security patches and are monitored/reviewed for any anomalies/faults.

4.      To Assist with SharePoint related issues when requested by Senior members.

5.      Assist the ICT Consultant/Server Manager for Data Centre (DC) and server capacity planning, usage monitoring and reporting.

6.      Assist with ICT Server, Storage and Virtual infrastructure security.

7.      Assist with configuration, Security, upgrades and performance of ICT Server, Storage and Virtual Servers.

8.      Organise and report faulty equipment to maintenance companies.

9.      Ensure server diagrams, inventories and associated spreadsheet and databases/documents are kept up to date.

10.  Perform regular server audits and surveys. Analysis and recommendations for upgrades.

11.  Provide 3rd line support for the ICT Server, Storage and Virtual infrastructure and taking ownership of issues through to resolution and meeting specified SLA’s.

12.  Carry out prompt escalation of possible faults or problems to ICT Consultant/Server Manager or other appropriate ICT management.

The successful candidate will be required to travel to the variety of King’s sites in this cross-site role and take part (if required) in the out of hours  ICT Server team on-call team to cover service affecting  issues outside the standard 8-6 working hours and 24/7 at weekends.

The Job has a degree of manual handling as the successful candidate will be required to rack and stack server and storage hardware and decommission servers and un-rack them for disposal.

With regular development reviews, training and excellent benefits this is a perfect opportunity for someone keen to increase their knowledge in ICT technologies and peruse a career in networking while helping to deliver support services to the highest standard within an ITIL driven environment.

If successful, you will have access to the latest technologies, projects and infrastructure and be part of an enthusiastic Server Infrastructure team. Please see the Person Specification for the full role requirements.

Please note this job requires you to work onsite between Denmark Hill & Princess Royal.

Person specification

Education and Qualifications

Essential criteria

• Educated to degree level in related subject or equivalent qualifications/ experience.
• Extensive experience may be taken into account in lieu of a formal Degree. Suitable experience must be in an ICT discipline, preferably Server,Storage,Backup & Virtualization
• The ability to demonstrate extensive skills as an ICT Support Specialist.

Desirable criteria

• MCITP Microsoft qualification, VCP VMware qualification or higher or equivalent experience. (Microsoft Certified Systems Engineer) or equivalent experience

Knowledge and Experience

Essential criteria

• Significant experience working within an IT-Customer Support environment, providing 3rd line technical support.
• Excellent, timely skills in Report writing and Project Planning. Project, database, Visio and spreadsheet application skills
• Extensive hands-on experience of Windows Server Operating systems
• Knowledge of ticket logging systems and exposure to incident and problem management
• Knowledge of NHS systems; understanding of various patient and data information systems.
• Experience and knowledge of working in a large Acute NHS Trust.

Desirable criteria

• Good working knowledge of Server Hardware and SAN Solutions
• In-depth knowledge of Active Directory, DNS, DHCP , IIS, and the management and support of user accounts
• Hands on experience of backup solutions, and checking backup integrity
• Good technical knowledge of proactive monitoring systems
• Managing and maintaining MS Azure Cloud based environment
• In depth Knowledge of Change management process
• Able to work effectively and independently, under pressure of deadlines and able to prioritise own workload.

Skills and Competencies

Essential criteria

• Have a demonstrable conscientious and proactive approach to achieving quality outcomes.
• A high level of analytical and fault/problem-solving capability.
• Good Documentation skills. Familiarity with diagram drawing software such as MS VISIO.
• Highly self-motivated, self-starter.
• Able to effectively interact and work at all levels with a wide range of professions including non-technical users, senior managers, suppliers, contractors, facilities management and medical staff.

Desirable criteria

Have excellent communication and interpersonal skills with the ability to express highly complex technical information effectively [including to non-experts] both verbally and in writing.

Closing Date: 22/10/2025 23:59

For Visa Sponsorship (COS) about this job CLICK HERE