Business Process Management Lead Job at Capital One

Business Process Management Lead Job at Capital One – As the Business Process Management Lead, you will be responsible for overseeing the business process architecture and methodology for monitoring process performance. 

This includes mapping process dependencies and handovers, standardising process documentation, supporting process managers in understanding their responsibilities and  supporting process changes and new process implementations. 

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management.

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What you’ll do

You will set the standards on defining, documenting and monitoring the various processes across the UK Business while identifying areas of improvement and supporting the business to remain well managed as processes change. 

Specifically, you’ll be responsible for …

• Business Process Architecture: Define and manage the overall structure and standards for business processes within the organisation, including updates and adherence to established frameworks. Identifying handovers and dependencies between processes within the business
• Process Documentation Standardisation: Develop and implement standardised approaches for documenting all operational processes to ensure consistency and clarity.
• Process Manager Support: Provide guidance and support to process managers to ensure they understand their responsibilities and are equipped to effectively manage their processes.
• Process Change and Implementation: Facilitate and support the implementation of new processes and changes to existing ones, ensuring smooth transitions and effective adoption.

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What were looking for

• Experience in mapping individual processes and broader process architecture
• Experience managing either risk or process programmes of work
• Experience in finance or regulated sector

Desirable

• Formal process qualifications
• People leadership experience
• Experience setting up new programmes of work

Where and how you’ll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave