Personal Assistant Job at Driver and Vehicle Standards Agency

Personal Assistant Job at Driver and Vehicle Standards Agency – Are you an excellent communicator with the ability to liaise with a variety of stakeholders? Do you work well under pressure responding to conflicting priorities?

Would you like the opportunity to travel frequently?

If so, we would like to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy 

Joining our department comes with many benefits, including: 

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance. 

Read more in the Benefits section below! 

Find out more about what it’s like working at the DVSA: Driver and Vehicle Standards Agency – Department for Transport Careers

Job description

The Personal Assistant to the Traffic Commissioners will deliver a high quality professional secretarial service for two Traffic Commissioners (TCs).

The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s licence and other functions.

The role involves closely working with Traffic Commissioners and Senior Leaders within DVSA, DfT and its agencies, other Government Departments, and external suppliers.

It is a demanding, varied, and interesting role and requires someone who is flexible and responsive. They must possess integrity and understand the need for, and exercise discretion and confidentiality.

Your responsibilities will include, but aren’t limited to: 

• Pro-active management of Traffic Commissioners email, responding to requests, escalating issues, prioritising work, cascading information, and tracking deadlines. Flagging of urgent and priority items and bringing these to their attention.
• Pro-active management of Traffic Commissioner’s diary engaging with internal and external stakeholders. Ensuring that reminder for actions and responses, to enable management of priorities and clashes are highlighted and diaries are kept up to date.
• Identifying and monitoring actions ensuring updates are sought and documented prior to meetings or as required.
• Arrange regular and ad hoc meetings using relevant IT systems to reduce travel and time commitment
• Execute management responsibilities effectively and in line with DVSA policies and processes, planning and coordinating tasks and activities and taking responsibility for ensuring objectives are delivered.
• Ensure good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
• Communicate with all major stakeholders (internal and external) to achieve business objectives. 

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only – whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. 

Person specification

Required experience: 

To be successful in this role you will need to have the following experience: 

1. Experience in a PA role supporting executive level managers.
2. Highly organised and responsive to changing demands.
3. Willing to work outside the remit of the role and able to establish and maintain good relationships at all levels.
4. Excellent time management skills and ability to meet deadlines.
5. In-depth Diary Management experience.
6. Advanced user of Microsoft Office products (i.e., Word & Excel) and email.
7. Able to draft documents, letters, reports, and minutes accurately and concisely at appropriate level
8. Able to extract accurate, concise summaries from complex information.

Additional Information 

Working hours, office attendance and travel requirements 

Full time roles consist of 37 hours per week.  

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements. 

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

Monthly travel to other offices will be required, which may involve overnight stays.  

Closing Date: Sunday 2nd November 2025