ITCS Information Technology (IT) Trainer Job at Guy’s and St Thomas’ NHS Foundation Trust – Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The IT Trainer vacancy will be allocated within the Outpatient Training Team which covers a number of Epic applications (Ambulatory and Ancillaries, and Community). The successful candidate will lead and support application/s based on background along with the current skill mix of the whole team. You may need to manage, assist, or cover any of the Epic clinical and non-clinical apps in use at GSTT and KCH.
IT Trainers are expected to support the analysis, design, delivery, implementation, and evaluation of cross-organisational digital training solutions for both clinical and non-clinical staff. The post holder will play a key role in ensuring that users are supported to adopt new technologies and workflows that improve patient care, operational efficiency, and digital maturity across the Trust.
Main duties of the job
As an IT Trainer, you will support the design, development, and delivery of end-user training of Epic applications, ensuring alignment with clinical workflows and Trust objectives. You will create high-quality, learner-focused materials, including manuals, quick guides, lesson plans, e-learning modules and assessments. Training will be delivered through a blended model, including classroom, virtual and 1:1 sessions across all Trust sites.
You will work closely with Application and Configuration teams, operational leads and stakeholders to ensure training reflects system design, workflow updates and EHR programme goals. You will assess competency, gather feedback and refine delivery. The role also involves supporting users, resolving issues and maintaining records in the Learning Management System (LMS). You will contribute to workflow reviews and lead workshops.
You will support maintaining training team operations such as resolving IT tickets and assisting and addressing IT training requests.
Detailed job description and main responsibilities
Analysis and Design
– Responsible for analysing complex user and group Digital (IT) learning requirements based on the Learning Training Needs Analysis model, which include producing scope, performance task analysis, training solutions and measurable objectives, competency assessment training plan/documentation, post training benefits and evaluation criteria.
– Actively participate and communicate with range of subject matter experts, clinical analysts, design teams, operational experts and other stakeholders to design, develop and update learning interventions.
– Shadow staff in various job-roles and specialities to develop an understanding of job roles, workflows, best practice and processes to support identification of the current and future state requirements for learning interventions.
Training Delivery
– Deliver training to individuals and groups based on the methodology and key principles of the TPMA framework. Employ learner-focused delivery techniques appropriate to the individual learning styles. Ensure training delivery is balanced and each learning module objective is achieved using the major training elements of; interactive learning, monitoring, recap and assessment. Ensure engagement and focus is maintained for long periods during training event.
– Where required, develop, implement and adjust training plans which impact across the organisation in support of a broad range of training activities.
– Organise and deliver presentations (either F2F or Virtual) to large multi-disciplinary groups, to demonstrate functionality, processes, scenarios and best practice. Using knowledge and expertise answer questions and overcome barriers to acceptance and resistance to change to new ways of working.
Finance
– Responsible for the safe use of variety of devices, peripherals and environments by staff at a range of learning events and within training arenas
eLearning and Live Online
– Analyse, design and facilitate a range of synchronous and asynchronous TEL events, Webinars, video, and online moderated sessions using virtual classroom software (WebEx, MS Teams or other platforms).
– Responsible for analysing, designing and developing bitesize IT interventions utilising eLearning development software, utilising Captivate, Articulate, Storyline or other tools.
Pilot and Testing
– Regularly undertake user acceptance testing for new adaptations, configurations and upgrades to core clinical and corporate training and sandpit environments. This includes regularly undertaking system design/build activities, structuring database and undertaking alpha, beta, penetration and UAT testing for programme/projects and BAU upgrades.
– Test all upgrades and releases to training and sandpit environments and log and escalate bugs and issues according to process.
– Participate in piloting of new courses, materials and training approaches, evaluating effectiveness and accuracy for stakeholder and peer review and signoff.
Evaluation
– Responsible for developing Reaction, Learning and Behavioural level evaluation criteria. Work in collaboration with training colleagues to incorporate required changes into learning programme and materials.
– Analyse and resolve complex Digital (IT) user queries. Provide specialist advice, support and guidance to help resolve issues and problems surrounding core functionality, pathways and processes.
– Review and evaluate level 1 evaluation criteria, identifying and implementing ideas for improving future delivery/content.
– Design, develop and perform level 2 evaluation across the organisation within differing working environment to asses and demonstrate achievement of transfer of knowledge and behavioural change.
Performance Coaching (Floorwalking)
– Regularly undertake performance coaching in support of BAU and Projects. Ensure transfer of learning is embedded by utilising coaching skills.
– Performance coach (floor walking) across all areas of Trust and external settings, including, but not limited to: Community, Critical Care, Theatres and Wards.
– Build and maintain professional relationships with staff in areas where support is provided.
Access Management
– Resolve complex user queries by actively resolving Service Now calls, monitoring emails and departmental phones.
IT Training Team Role:
– To model continuous improvement and work in a way that ensures that the Trust’s strategies are supported. Act as an advocate of change and modernisation in support of department objectives and project, programme or Trust initiatives which impact across the organisation. Attend all relevant internal and external meetings; propose changes and adaptations to ways of working or related Trust policies.
– As part of the IT Training team propose and implement appropriate Trust-wide changes including developing, re-designing, evaluating and enhancing training interventions, procedures and assessment tools.
Define relevant guidance to provide the specified IT Training service to Trust staff and other clients.
– Plan and manage own time in relation to achieving a range of related duties and tasks. Work autonomously guided by broad range of standards, policies and procedures, deciding how expected outcomes will be achieved. Escalate appropriately to line manager and senior colleagues for further support and guidance.
Education & Professional Development:
– To be responsible for continued personal development sustaining and developing own knowledge, skills and professional awareness.
– To attend courses as deemed relevant, including mandatory training, and to attend internal and external meetings and conferences as appropriate.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent relevant training knowledge, expertise and experience
- Additional specialist knowledge and expertise of: functionality, workflow, processes, pathways and best practices for clinical areas at GSTT, KCH or partner organisations
- Certified Online Learning Facilitator certification
- Current Trainer Performance Monitoring Assessment
- Professional membership at “Member Level” from the Learning and Performance Institute (LPI)
Desirable criteria
- Diploma in Learning and Development and the Preparing to Teach in Lifelong learning sector (PTTLS or CTTLS)
- Project Management
Experience
Essential criteria
- Proven and demonstrable experience of designing complex IT application training courses based on clinical and corporate business needs. Courses design must adhere to a recognised competency framework and based on best practice scenarios and workflow processes.
- Strong practical knowledge and experience of the training lifecycle, including scope, TNA and Kirkpatrick evaluation model.
- Demonstrable experience of designing role-based learning that drives behavioural change and transition of knowledge.
- Customisation of Training database to meet changes in business processes, workflows and delivery. Advance keyboard skills are required to facilitate as speed and accuracy are fundamental to developing and maintaining environments.
- Proven and demonstrable experience of developing/delivering e-Learning and/or live online learning events aligned to COLF framework.
- Proven experience of coaching and learning performance to drive user adoption of key workflow based application functionality during performance coaching (floor walking) activities
- Experience of effective performance coaching onsite in varied clinical and corporate environments.
- Proven experience of accurate access management and account customisation for multi-disciplinary healthcare roles.
Desirable criteria
- Proven experience of managing learning interventions, reporting, record keeping and troubleshooting Trusts Learning Management Systems (LMS)
- Proven and demonstrable experience of developing/delivering e-Learning and/or live online learning events
Knowledge and Skills
Essential criteria
- Excellent communication skills and the ability to use diplomacy, tact, persuasion, motivation and overcome barriers to understanding in a variety of training and business engagements
- Ability to develop and deliver large scale presentations to virtual and non-virtual groups
- Adaptable to technology and technology changes
- Knowledge of learning styles, learning preferences and adult learning theory
- Proactive and effective team member that promotes inclusion, equality and diversity.
- Able to problem solve and analyse a range of complex problems, interpreting and comparing options to define the best solution.
- Day-to-day line management of staff, including recruitment and performance review.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us – We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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