IMPACT Senior Case Manager Job (Operational Lead) at Nottinghamshire Healthcare NHS

IMPACT Senior Case Manager (Operational Lead) at Nottinghamshire Healthcare NHS – Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives.

Fifteen Provider Collaboratives nationally coordinate and deliver care for adult patients requiring low and medium secure care.

The East Midlands area Provider Collaborative is called IMPACT.

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Main duties of the job

The Senior Case Manager (Operational Lead) has a central role in the IMPACT hub’s Senior Leadership Team. The postholder will work in close contact with IMPACT’s Clinical Director, Managing Director and Lead Managers for Improvement, Contracting, Finance, Quality and Engagement. 

The postholder will lead and line manage a team of case managers.  As a team they provide credible oversight and facilitation of care for patients and have influence over commissioning plans and decisions. More specifically they support IMPACT’s commissioning hub and the wider provider collaborative.

Detailed job description and main responsibilities

Operational
Provision of clinical expertise to the team and wider PC alongside the clinical advisor.
Resolution of complex or disrupted care pathways in conjunction with colleagues across England (and within UK for patients placed in services outside England)
Support the Clinical Director in managing escalation in problems with access, pathway, transitions or discharges to services for service users in secure and non-secure services.
Ensuring case management processes and services within the PC are compliant to all specifications and guidance.
Ensuring national case management systems and record keeping are accurately maintained and kept up to date.
Work internally and externally to deliver projects, initiatives and services to deadlines and in a cost-effective way.
Operating with due regard to adult secure care being an area of work that can be a highly political and sensitive environment, with areas of confidentiality observed.
Work with ICS partners and their commissioned services within the East Midlands region to ensure a coordinated approach to care and discharge planning, which results in robust and effective care packages.
Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved.
Take action in respect of Safeguarding Policies and Procedures as required.
Support the IMPACT portfolio of programmes/projects in demonstrating value for money tracking, managing and delivering agreed benefits.
Provide advice and prepare strategic reports and briefings for senior leads and stakeholders.
Provide in depth analysis, interpretation and production of complex and multiple reports.

People Management
Manage a team of case managers. This will include responsibility for supporting appraisals, development of staff, recruitment, managerial supervision and where necessary HR processes such as grievance and disciplinary matters.
Work in conjunction with other managers to assess and manage confidential information about an individual’s performance and capability development.
To support, motivate and develop people’s skills within the case management team.
Lead in accordance with the Trust Pro-Equity stance, where all of our people feel they belong and can reach their own personal potential
Lead from the front, setting clear standards in all aspects of equality, diversity and inclusion
Manage third parties (such as consultants/ interims) to ensure deliverables are met in a timely manner and within budget.
Pro-actively manage stakeholders, respond to and resolve conflict when this arises, through facilitation or other appropriate mechanisms.

 Information Management
Ensure accurate and up to date record keeping and appropriate use of relevant case management systems (i.e. National Case Management System – NCMS) with due regard to Data Protection and Caldicott Principles.
Develop and deliver internal information sharing of intelligence and trends.
Conduct interpretation and presentation of complex data (qualitative and quantitative) from a range of information sources related to the role. 
Provide reports summarising status on issues, appraising outcomes and providing progress reports as required. 
Highlight exceptions and risks ensuring mitigating action is taken. 
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required for IMPACT senior leadership team.
Lead appropriate analysis to develop robust business cases and contribute to delivery of ‘products’ and service improvement.

Policy and Service Development
To be responsible for project work and service redesign to make improvements in clinical pathways.
Carry responsibility for developing policy and procedure within own discipline/field, including briefings, commissioning, business or resources. 
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements.
To be responsible for specific project work and service redesign to make improvements in the pathways for adult secure care.
To carry responsibility for developing policies and procedures in the area the jobholder is currently working on, including briefings, commissioning, business or resources.
Responsible for proposing and drafting changes, implementation and interpretation to case management policies and guidelines.
To lead the case management function’s contribution to the strategic development and implementation of the Transforming Care agenda, implementing local and national policy as required.
To lead the case management function’s interaction with ICS partners on service redesign and pathway improvements for patients.
To build a cohesive team that values diversity and embodies the IMPACT values. 

Person specification

Qualifications

Essential criteria

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Educated to master’s level or equivalent level of experience of working at a senior level in specialist area

Knowledge

Essential criteria

• Experience of working at a senior level within mental health, learning disability & autism services and systems.
• Detailed operational knowledge and experience of mental health, learning disability & autism policy, legal issues and national transformation programmes, plus risk assessment/management.
• Knowledge of current health & social care policy including the NHS Long Term Plan and Provider Collaboratives.
• Understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
• Experience of working with ICSs (NHS and local authorities plus third sector).
• Leadership, staff and people management experience including setting and monitoring objectives against performance, disciplinary hearings and staff development.
• Experience of creating and implementing processes to support the development of strategy and implementation of vision.
• Knowledge and experience of dealing with quality & clinical governance.
• Evidence of post qualifying and continuing professional development.
• Member of relevant professional body.
• Detailed knowledge of issues pertaining to the specialist mental health services, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation and Safeguarding procedures.

Desirable criteria

• Experience of working within adult secure services.
• Detailed operational knowledge and experience of specialised secure care mental health, learning disability & autism and forensic services.
• Knowledge of other mental health specialties e.g. CAMHS, Deaf, Acquired Brain Injury, Eating Disorder and Perinatal services.
• Experience of case management in specialised services.
• Significant experience of the management of and monitoring of budgets and knowledge of financial processes.

Skills

Essential criteria

• High-level management skills, able to perform and provide challenge in clinical settings, holding services to account and ensuring effective use of resources.
• Can demonstrate a good understanding of the commissioning of healthcare services.
• Ability to focus on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
• Must be able to provide and receive highly complex, sensitive and/or contentious information.
• Ability to negotiate with senior stakeholders on difficult and controversial issues; present complex and sensitive information to large and influential groups.
• High-level communication in particular skills across a range of agency and professional boundaries at a national level.
• Ability to analyse complex facts and situations and develop a range of options.
• Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Proven team working and motivational skills
• Evidence of proven leadership that provides innovation, creativity and ability to lead and develop others in a personally and professionally credible manner.
• Ability to move between detail and strategic thinking.

Value & Behaviours

Essential criteria

• Demonstrates honesty and integrity and promotes IMPACT’s organisational values and behaviours
• Embrace change, viewing it as an opportunity to learn and develop
• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public.
• Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Values diversity and difference; operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
• Actively develops themselves and supports others to do the same.

Additional requirements

Essential criteria

• Postholder is required to have a full driving licence and access to a vehicle in order to conduct regular site visits across the East Midlands region and beyond.

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment.  If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure.  The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  Convictions which would otherwise be considered as ‘spent’ will also be checked as part of an Enhanced DBS Disclosure