ICT End User Support Technician Job at Derby and Burton NHS Trust

ICT End User Support Technician Job at University Hospitals of Derby and Burton NHS Trust – We are seeking two proactive ICT End User Support Technicians to join the University Hospitals of Derby and Burton NHS Foundation Trust’s IT team. These roles are vital in supporting desktop and portable IT equipment across main and remote sites, helping clinical and operational teams deliver high-quality patient care.

You’ll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust’s Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth integration and minimal disruption.

Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You’ll also contribute to ICT projects and broader service improvements.

Person specification

Qualifications and Training

Essential criteria

• GCSE – English & Maths at Grade C or above (or equivalent) along with an IT related qualification

Desirable criteria

• 4 further GCSE’s (or equivalent) at Grade C or above.

Experience

Essential criteria

• Significant experience in a business IT support role

Desirable criteria

• Experience working on EPR implementation or optimisation projects within an NHS or healthcare environment.

Skills and Knowledge

Essential criteria

• Excellent telephone manner
• Microsoft Windows 10-11 onwards and current Office 365 products.
• NHS Mail, Outlook, E-mail and Internet products.
• Basic networking knowledge
• Ability to prioritise workload
• Good working knowledge of ICT related hardware and End devices

Desirable criteria

• Experience of working in a Virtual Desk Top Infrastructure.
• Desk top patch management and deployment
• Application packaging and deployment using industry standard tools

Personal Attributes

Essential criteria

• Effective verbal communication at all levels
• Professional Appearance
• Professional manner
• Able to work alone and use initiative
• Able to work as part of a team
• Awareness of confidentiality
• Full Driving licence and willingness to use own transport, for disabled applicants’ alternative arrangements may be made, if necessary.

Desirable criteria

• Good understanding of electrical safety issues.
• Motivation to develop / progress within the IT industry

Demonstrating DSFS Value

Essential criteria

• Responsive – Reliable – Resourceful – Respectful
• Service Excellence Through Our People

Accepting applications until: 20-Nov-2025