Fraud Investigator Job at Capital One

Fraud Investigator Job at Capital One – Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.

As a member of the Fraud team, you’ll work to investigate: 

• Application Fraud
• Account Takeover
• Disputes
  

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What you’ll do

• Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
• Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers 
• Be the point of contact for offshore vendors and other areas of the UK business
• Take ownership of cases with end to end case management and one call resolution.

What we’re looking for

• Adaptable in a fast-paced environment 
• Expert attention to detail would make you a superstar in this role
• A team player that acts with integrity and treats our customers with respect
• Demonstration of solid judgement 
• A great communicator, both verbal and written, communicating effectively to customers and third parties

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

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Where and how you’ll work

We have developed a blended learning and support programme involving in-person, remote and self learning. This means:

• You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. 
• Once you’ve completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks.   This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!

What’s in it for you

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and  mindfulness space.

Salary of £27,000.00

Laptop provided on your first day

Life and private medical insurance

Enhanced parental leave and family care days

25 days holidays per year with the option to buy up to 5 more

Excellent training in our open plan offices for your first 12 weeks

Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). 

Advanced career progression