Data Analyst Job at The Money and Pensions Service – Job description
The Data Analysts will report directly to the Operations and BI Analyst. In this role, you will be responsible for:
Key Responsibilities:
Data Collections and Integrity
- Maintain and develop robust data collection systems to ensure high data integrity and accuracy.
- Undertake data inputting in accordance with the needs of the business
- Regularly audit and clean data to maintain quality standards, identifying and rectifying inconsistencies or errors in datasets.
- Work with internal and external organisations to aggregate insight from multiple reports and outputs
Data Analysis and Reporting
- Conduct in-depth analyses of large datasets to uncover trends, correlations, and insights that can drive operational improvements and enhance decision-making.
- Develop and deliver comprehensive reports on key operational metrics, performance indicators, and customer interaction trends to senior management on a regular basis.
- Utilise advanced statistical techniques and predictive analytics to forecast future trends and prepare the organization for upcoming challenges or opportunities.
- Develop succinct and impactful summaries of multi-source data sets to support operations
- Identify blind spots in datasets with the view of developing comprehensive insights on gaps in data
- Develop and curate emerging trends datasets on issues that will impact operational delivery
Data Visualisation
- Create and manage requirements for dashboards and visual tools that allow stakeholders to easily understand and interact with complex data.
- Present data findings in a clear, concise, and actionable manner to a variety of audiences, including non-technical stakeholders.
- Work with the Operations and BI Analyst to produce insight reports on operational trends.
- Take a lead on the development and analysis of the experience and issues of operational demands.
Cross-Departmental Collaboration
- Work closely with various internal stakeholders, including senior management, operations teams, IT, and compliance.
- Working with departmental Business and Data Analyst, facilitate regular meetings and workshops to discuss findings, align on goals, and ensure cohesive strategies across departments.
- Identify, Monitor and report on emerging trends across our guidance services and external sources
Expert Guidance
- Serve as a subject matter expert, offering guidance, support, and recommendations to both the operations team and senior leadership.
- Provide expert analysis and insights during strategic planning sessions, helping shape the direction and priorities of our service.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform. - Connecting
We will transform lives through our ability to make positive connections. - Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
Person specification
You will need to demonstrate the following skills and experience:
Essential:
- Proficiency in data analysis tools (SQL, Excel, Power BI)
- Expertise in data visualization techniques
- Exceptional communication skills
- Strong problem solving skills
Desirable:
- Experience with statistical analysis tools (e.g. R, Python)
- Pension knowledge
- Background in customer operations
Personal Attributes:
Analytical thinking
- Ability to think critically and analytically, using data to uncover insights and drive decision-making.
Problem solving
- Strong problem-solving skills, with the ability to identify root causes of issues and develop effective solutions.
Continuous improvement mindset
- A continuous improvement mindset, constantly seeking ways to enhance efficiency, reduce costs, and improve service delivery.
Excellent communication skills
- Excellent communication skills, both written and verbal, with the ability to input and convey complex information in a clear and concise manner.
Passionate about customer experience
You will have a strong track record of using data to improve customer experience and be passionate about helping people make the most of their money and pensions.
Apply before 11:55 pm on Wednesday 5th November 2025